At OPTAVIA, we believe you can live the best life possible. We know that requires a healthy you and complete satisfaction with your purchase and your experience. Subject to the below terms, if you are not 100% satisfied with your order for any reason, please return your product within 30 days of receipt of your order for a full refund (less shipping and handling fees).
Once we receive your return, we will process the request within 10 business days to ensure you receive your refund in a timely manner. We recommend retaining proof of your return in the event your package does not reach our warehouse as expected.
At OPTAVIA, we are committed to your success and satisfaction. For any questions regarding your order, please contact our Client Support Team at
+852 800-931-717 (toll free dialing from Hong Kong).*
- All returns require a Return Authorization Number, which can be obtained from a member of our Client Support Team at ANSWERS-HK.OPTAVIA.com
- Refunds are available only on (i) consumable products and blenders and (ii) non-consumable products which are not of merchantable quality. Simply place all fuelings in their original box when returning.
- Any free promotional items you may have received with your order are yours to keep and do not qualify for a refund.
- All return postage fees are the responsibility of the Client.
- Refunds will only be applied to the credit card account which was used to make the original purchase.
- All returned products shall be sent to a designated address in Hong Kong; returns will not be accepted at OPTAVIA’s Hong Kong office.
Package Refusal Policy
HK$40 will be deducted from your refund if you refuse your shipment. We are not responsible for lost or stolen packages en route to us. Policies are subject to change.
*Client Support Operating Hours
Monday to Friday: 1:00 A.M. to 9:00 P.M (HK Standard)
Saturday: 11:00 A.M to 7:00 P.M. (HK Standard)
Closed on Sunday and Public Holidays