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OPTAVIA PREMIER TERMS AND CONDITIONS

ABOUT THESE TERMS AND CONDITIONS: The following terms and conditions apply to OPTAVIA Premier clients located in Singapore. OPTAVIA Premier is an autoship program which clients of OPTAVIA (hereinafter, “You,” or “Client”) can enroll to become eligible for certain product offers and discounts. To take advantage of exclusive OPTAVIA Premier offers and discounts, You must agree to the following terms and conditions. As a Client of OPTAVIA Premier, You also agree that You will be automatically charged for and receive an OPTAVIA Premier order each month, unless You modify your order, change your ship date or cancel your OPTAVIA Premier membership. OPTAVIA reserves the right to change these terms and conditions at any time with or without notice to You. OPTAVIA reserves the right to terminate your OPTAVIA Premier account if You no longer agree to be bound by these terms and conditions.

 

ENROLLMENT: You must have a Singapore shipping and billing address to enroll in OPTAVIA Premier. To enroll in OPTAVIA Premier, You must select this option by clicking on the designated check box in the checkout stage of your order. OPTAVIA will activate your OPTAVIA Premier account and begin your membership when your first OPTAVIA Premier order is submitted. A new Client should create an online account during checkout; an existing OPTAVIA Premier Client should sign in using his/her current username and password during checkout. You may also enroll in OPTAVIA Premier by contacting the Client Support Team.

FREE GIFTS, DISCOUNTS AND REWARDS: Your OPTAVIA Premier enrollment entitles You to the following, subject to these terms and conditions:

Initial OPTAVIA Premier Order:

I. Receive a total of five (5) free boxes of OPTAVIA Fuelings* with any of the following purchases:

a. Purchase any 15 - 19 individual boxes of OPTAVIA Fuelings; or

b. Purchase one (1) OPTAVIA Optimal Weight 5 & 1 Plan® Kit option (Halal or non-Halal).

II. Receive a discount equivalent to five (5) free boxes of OPTAVIA Fuelings (i.e., S$190.00) applied to your order total by purchasing 20 or more individual boxes of OPTAVIA Fuelings.

III. All discounts and offers of free boxes of Fuelings are one-time only offers available to new OPTAVIA Premier Clients and are only available with a Client's initial (first) OPTAVIA Premier order.

IV. Free boxes of Fuelings may not be returned or exchanged.

V. Offers cannot be combined, whichever is the higher discount for the OPTAVIA Premier Client will apply.

VI. Your initial OPTAVIA Premier order is also eligible for the following:

a. A free “Blender Bottle.”

b. 5% Rewards earned on OPTAVIA Premier orders with an item total between S$270.00-S$449.99.

c. 10% Rewards earned on OPTAVIA Premier orders with an item total of S$450.00 and over.

d. Free shipping† on OPTAVIA Premier orders with an item total of S$450.00 and over (after the application of any discounts, prior to application of Applied Rewards and/or credits), subject to certain limitations under these terms and conditions.

e. Flat rate shipping of S$10.00* on OPTAVIA Premier orders between S$270.00 - S$449.99 (after the application of any discounts, prior to the application of Applied Rewards and/or credits), subject to certain limitations under these terms and conditions.

f. Flat rate shipping of S$20.00† on OPTAVIA Premier orders under S$270.00 and on all “On Demand” orders, i.e., orders that are not “autoship” orders (after the application of any discounts, prior to the application of Applied Rewards and/or credits), subject to certain limitations under these terms and conditions.

Subsequent OPTAVIA Premier Orders :

  1. 5% Rewards earned on OPTAVIA Premier orders with an item total between S$270.00 - S$449.99 (see Rewards section for full details and restrictions).
  2. 10% Rewards earned on OPTAVIA Premier orders with an item total of S$450.00 and over (see Rewards section for full details and restrictions).
  3. Free shipping† on OPTAVIA Premier orders with an item total of S$450.00 and over (after the application of any discounts, prior to application of Applied Rewards and/or credits), subject to certain limitations under these terms and conditions.
  4. Flat rate shipping of S$10.00† on OPTAVIA Premier orders between S$270.00- S$449.99 (after the application of any discounts, prior to application of Applied Rewards and/or credits), subject to certain limitations under these terms and conditions.
  5. Flat rate shipping of S$20.00† on OPTAVIA Premier orders under S$270.00 and all “On Demand” orders (after the application of any discounts, prior to the application of Applied Rewards and/or credits), subject to certain limitations under these terms and conditions.

To receive the above-referenced benefits and discounts You must be an active OPTAVIA Premier Client. In order to remain active in OPTAVIA Premier You must have an OPTAVIA Premier order processed at least once every 60 days. A minimum order amount is not required to keep an OPTAVIA Premier Client active.

*OPTAVIA Fuelings consists of a variety of healthy options made available for Singapore Clients. Clients are permitted to select their choice of five (5) free boxes. The free boxes can be customized using the free meal picker by simply clicking on the button that says, "Edit Free Meal." If You have not customized your free boxes when your order is placed, your order will default to a prepackaged assortment selected by OPTAVIA and the contents are subject to change at OPTAVIA’s discretion. The free boxes of Fuelings are added to your qualifying OPTAVIA Premier order and are not a discount. If You purchase any 20 or more individual boxes, the free boxes will appear as a discount.

†Free, flat rate and discounted shipping only applies to shipments of products within Mainland Singapore.

SHIPPING: Your first order will be processed immediately after your successful OPTAVIA Premier order submission. Subsequent OPTAVIA Premier orders will be processed monthly on the date selected unless otherwise changed. OPTAVIA Premier orders will ship within approximately 5-7 business days of your OPTAVIA Premier order processing date. "Business day" is defined as Monday through Friday, and shall not include any holidays or weekends. Please note, certain items do not qualify for automatic purchase but may be allowed in a one-time order fulfillment before being automatically removed from your next monthly order. After this one-time automatic purchase, please make sure your future product order totals meet the minimum requirements needed in order to receive any applicable shipping benefits. Allow 10 business days from ship date for delivery. "Business day" is defined as Monday through Friday, and shall not include any holidays or weekends. Free, flat rate and discounted shipping only applies to shipments of products within Mainland Singapore.

MODIFICATIONS AND CANCELLATIONS: All modifications and cancellations to your OPTAVIA Premier order must be submitted electronically via your online account or via phone no later than 6 p.m. Eastern Time the day before your OPTAVIA Premier order processing date. Requests submitted after 6 p.m. Eastern Time the day before your OPTAVIA Premier order processing date will apply to your next scheduled OPTAVIA Premier order.

Modifications: You may modify your OPTAVIA Premier order contents, OPTAVIA Premier order processing date, shipping address and/or billing information at any time subject to the terms and conditions of OPTAVIA Premier. To modify your OPTAVIA Premier order or account information, sign in to your online account and select "edit your Order." You may modify your OPTAVIA Premier order or account at any time up to 6 p.m. Eastern Time the day before your OPTAVIA Premier order processing date. Requests submitted after 6 p.m. Eastern Time the day before your OPTAVIA Premier order processing date will apply to your next scheduled OPTAVIA Premier order.

Cancellations: You may cancel your enrollment in OPTAVIA Premier at any time subject to the terms and conditions of OPTAVIA Premier. To cancel your OPTAVIA Premier order, sign in to your online account, and select "Cancel OPTAVIA Order." You may also cancel your OPTAVIA Premier membership by contacting the Client Support Team. After cancellation, You have 60 days to reinstate your OPTAVIA Premier membership and retain all benefits subject to the terms and conditions of OPTAVIA Premier. To reinstate your OPTAVIA Premier membership, sign in to your online account and select "Reinstate OPTAVIA Premier." Refusing or returning an OPTAVIA Premier or manual order does not automatically cancel your OPTAVIA Premier enrollment. Your OPTAVIA Premier orders will continue to be charged to your credit card and shipped as scheduled until You cancel your enrollment in OPTAVIA Premier. You will be financially responsible for all orders shipped to You by OPTAVIA up to the date your cancellation takes effect.

RETURNS: All OPTAVIA Premier Clients shall be able to return a full or partial OPTAVIA Premier order to receive a refund, as per the current published OPTAVIA Singapore Return Policy. Please note, free boxes of Fuelings may not be returned or exchanged. For discounted orders, OPTAVIA Premier Clients will only be refunded the amount actually expended by the Client for the discounted order.

RE-ENTRY: If You wish to re-enroll in OPTAVIA Premier after 60 days following cancellation, You may do so and can re-enter the program and receive the benefits at the point of cancellation. You must place an OPTAVIA Premier order of any amount to re-enter OPTAVIA Premier and return to “active” OPTAVIA Premier Client status. Re-entry orders are subject to full shipping costs. Re-entry orders are eligible to earn Rewards (see Rewards section for full details and restrictions). Please note, a formerOPTAVIA Premier Client who reinstates or re-enters OPTAVIA Premier will not be considered new for the purpose of receiving full program benefits; only former OPTAVIA Premier Clients who have not placed an order in the last 365 days will be considered "new" and will be eligible to receive full program benefits. Any earned Rewards will expire within 60 days of issue date regardless of whether the OPTAVIA Premier account is active or cancelled.

COST AND BILLING: There is no charge to join OPTAVIA Premier. When You place your initial OPTAVIA Premier order, your credit card information will be requested through a secure online transaction process. Each month when your OPTAVIA Premier order is processed, your credit card on file will be charged for the order amount. The actual billing date may vary slightly from month to month. The per-order charge may change if/when You modify the contents of your OPTAVIA Premier order. All prices are subject to change. To view your order total and/or modify your credit card information, sign in to your online account and select the applicable option under “My Account.” By enrolling in OPTAVIA Premier, You authorize OPTAVIA to automatically charge your credit or debit card so that the total of your monthly order is equal to the amount You have authorized. You agree to provide OPTAVIA with updated credit card account information so that the Company can continue to ship according to your OPTAVIA Premier schedule. You agree to pay all applicable taxes and shipping and handling charges.

FAILED PAYMENTS: If your credit card payment is declined when OPTAVIA charges your account You will be notified of the problem via email. To verify and/or change your credit card account information and resubmit your OPTAVIA Premier order, sign in to your online account, and under “My Account” select the option, “Payment Details." It is your responsibility to ensure that your credit card account information is valid. To process your OPTAVIA Premier order, OPTAVIA requires complete and accurate information, including but not limited to: credit card expiration date, address for shipment, and credit card billing address. To update this information, sign in to your online account and select the appropriate option under “My Account.” As an alternative, You may contact the Client Support Team. OPTAVIA will not be responsible for delays in shipment due to non-payment or failure to update your shipping or credit card information with us.

OUT-OF-STOCK MERCHANDISE: Merchandise is subject to availability. In the unlikely event your OPTAVIA Premier order cannot be filled as You have placed it, when possible, the Company will attempt to contact You and offer alternative selections. However, You agree that, at its discretion, the Company may substitute out of stock product with an alternative in-stock selection with or without notice to You. Payment is taken from your credit card at the time your order is received by the Company. A full refund will be given when You have already paid for merchandise that is temporarily or permanently unavailable and an alternative selection cannot be offered, the Company is unable to contact You to offer alternative selections, or You are dissatisfied with an alternative selection You have received in the case of substitution by the Company.

PROGRAM RESTRICTIONS AND LIMITATIONS: Subject to shipping limitations, OPTAVIA Premier is available to all OPTAVIA Clients within Mainland Singapore who are at least 18 years old and have a valid major credit card account (Visa, MasterCard, Discover, American Express or debit card bearing one of these logos). OPTAVIA Premier orders cannot be shipped to a Post Office (P.O.) Box. Please contact the Client Support Team to verify if the Company can deliver to your address. OPTAVIA Premier orders can only be shipped to destinations where OPTAVIA is officially opened for business. OPTAVIA Premier accounts are limited to one (1) account per Client; multiple accounts created by Clients will be terminated by the Company. All orders are subject to approval. OPTAVIA is not responsible for errors on the website or any website failure. By enrolling in OPTAVIA Premier, the Client agrees that the service is governed by the laws of Singapore.

DISCLOSURE OF YOUR INFORMATION: All Client information is private and only used to process OPTAVIA Premier or manual orders or to supply You with information from OPTAVIA. OPTAVIA does not share your private information with third parties except as described in our Privacy Policy. Please read our Privacy Policy for further information. Your OPTAVIA Coach will be notified that You are a Client of OPTAVIA Premier for the purposes of coaching and support. Your personal payment information will not be available to them.

OPTAVIA PREMIER REWARDS: To be eligible for OPTAVIA Premier Rewards You must be an active OPTAVIA Premier Client. In order to remain active in OPTAVIA Premier You must have an OPTA VIA Premier order process at least once every 60 days. A minimum order amount is not required to keep an OPTAVIA Premier Client active.

EARNING REWARDS : The Rewards amount earned by a Client shall be calculated based on the total consumable goods in the order, minus any discounts and/or Applied Rewards from the previous OPTAVIA Premier order. Rewards shall be earned on every OPTAVIA Premier order with an item total of S$270.00 or greater (after application of any discounts, prior to application of Applied Rewards, shipping, taxes and/or credits). All OPTAVIA Premier orders with an item total of S$450.00 or greater (after application of any discounts, prior to application of Applied Rewards, shipping, taxes and/or credits) shall earn a Reward of 10% of the consumable goods on the order, minus any Applied Rewards. All OPTAVIA Premier orders with an item total between S$270.00 and S$449.99 (after application of any discounts, prior to application of Applied Rewards, shipping, taxes, and/or credits) shall earn a Reward of 5% of the consumable goods on the order, minus any Applied Rewards. Rewards do not constitute property. You cannot transfer Rewards to another OPTAVIA Coach, individual or Client. Rewards are not redeemable for cash. Rewards may only be redeemed as described below.

REWARDS REDEMPTION : Redeemed rewards are termed "Applied Rewards" and shall appear as a line item when applied to an OPTAVIA Premier order. Rewards can be redeemed on any OPTAVIA Premier order, regardless of the order amount. Any available Rewards shall be automatically applied in full to the next OPTAVIA Premier order that processes within 60 calendar days of the date on which the Rewards were earned (there is no carryover of Rewards). Applied Rewards shall decrease the order total and order volume. Once Applied Rewards have been applied to an order, they cannot be re-applied to an OPTAVIA Premier Client’s account, regardless of whether the order was returned, partially returned or cancelled.

REWARDS - ORDER RETURNS : Earned Rewards (any rewards earned when the original order was placed) from a returned order shall be deducted from the available Rewards (if any) on a Client's account at the time the refund is processed. An OPTAVIA Premier Client who returns an OPTAVIA Premier order in full shall have the entire amount of Rewards earned for that order removed from his/her account in the "Earned Rewards" section, at the same percentage earned on the original order. An OPTAVIA Premier Client who returns a partial OPTAVIA Premier order shall have the amount of Rewards equal to the returned items on that order removed from his/her account in the "Earned Rewards" section, at the same percentage earned on the original order. If the amount of Rewards associated with a returned order is greater than the available balance of Rewards on a Client's account, the Rewards will reflect a negative balance in the "Earned Rewards" section. Negative rewards will not expire and must be offset with the placement of another OPTAVIA Premier order in which Rewards are earned. Applied Rewards will be added to a returned order to ensure that the refund amount is equal to (for an order returned in full) or less than (for an order that is partially returned) than the amount paid by the OPTAVIA Premier Client. Applied Rewards for a returned order will not be re-applied to an OPTAVIA Premier Client’s account as they have already been used on an order. Any return of product shall be conducted in accordance with the current published Singapore Return Policy and has no impact on Applied or Earned Rewards.

REWARDS EXPIRATION : If unused, Rewards shall expire within 60 days of issue date.

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